How to Order - Our Process
Step 2: Measure
Step 3. Quote Process
Step 4. Scheduling and Delivery
Step 5: Customer Service
Step 1: Contact us
Timberknee has a staff of professionals who "know the wood". Our flooring is customized millwork, distinctively not "store-bought" or inventoried material. Call us at (800) 720-9823, send in a brochure request, or come see us at a Homeshow. You'll recieve a brochure, and a sales representative will contact you to work with you on your project.
Step 2: Measure
Measure the dimensions of the rooms and compute (multiply the widths) the area (square feet). We really don't need a floor plan, but will by glad to do a "take-off" if you wish. Just send us your plans. In the end, if you have us do the work, we'll use our take-off to double check yours or your designated professional's final confirmation of the amount a few weeks before we mill. For your convenience, our flooring prices are listed by square foot of coverage. Please keep this in mind when comparing our prices with other suppliers who list board foot pricing, which could "sound" like a better pricing. A "board" foot often covers less of an area than a "square" foot.
Step 3: Quote Process
Whether you are a contractor or a home-owner, we work with you to find the right product in style, species, and price. Once we have an idea of your project, we will supply you with a quote for the job. This quote form includes shipping, and all relevant information to the sale. Please read it carefully. This is not the final stage, but it is the best time to make sure you are getting the product that you ordered. If at this point you want a sample of our unfinished flooring to test potential finishes, contact your representative with the request.
Step 4: Order and Schedule Delivery
TimberKnee is proud to offer premium flooring and molding products at value driven, factory direct pricing. Once you have found the floor of your choosing, place an order. Once you place the order we can calculate a shipping date, and coordinate delivery.
Our preferred turn-around time is 5 weeks. If you need a "rush order", please coordinate with your salesmen who can give you an idea of the time needed to put your order together.
(Rush orders times are determined on an individual basis) top
Step 5: Customer Service
A special feature that we do offer is "Planned Project" milling and delivery. This is the preference of a majority of our customers, and is ideal for contractors and professionals. With this feature you can plan the flooring portion of your project - lock in a 'planned' date, and assure the timely delivery and milling of your flooring in coordination with the larger project.
"We deliver when you are ready"
This allows you to purchase as soon as you find the right product for your home/project. This policy is in sharp contrast with most pre-manufacturers who will merely send you some wood as soon as they cash your check without mind to the "project", timing, or resources necessary to recieve the shipment. As a responsible customer-oriented business with decades of experience in construction needs and coordination, we work with you, your builder, and/or your installer to make sure your shipment arrives on time and in excellent condition. As a result we have never delivered a floor to a home without a roof!
Locking-in your order
Timberknee allows a customer to LOCK-IN a purchase by providing half down on a quoted project.
By locking in your purchase and your milling date in advance, you are free from the responsibility of "timing" your purchase (great for new home projects when you are busy coordinating a million things at once). You are also locking in the pricing and any discounts that are present at the time of purchase. We allow our customers to refine their order all the way up until the milling date (within reason) to allow for the maximum flexibility that can only be provided from a custom mill. We require that all orders be paid in full prior to milling and we will contact our customers to coordinate payments in any method that is approved in advance.
Do you run specials?
Yes. Whether it is a special for HomeShow attendees, or a special sale or offer... by contacting Timberknee during the planning stages you are regularly alerted to any specials that are active and applicable. We also run special discounts on selected styles and species in our Specials page, exclusively here on Timberknee.com. Please check often to see what our latest offers and discounts are on your favorite Timberknee products.
Call us if you need a special quote on materials not listed here or in our brochure.